Shipping Policy

Do you ship to my country?

Yes. We ship worldwide!

Can I modify my order?

We can only modify orders that haven't entered production yet. Please contact us immediately at with your order number if you need to make changes. Once production begins, we cannot make modifications. Before placing an order with us, please double-check that the shipping address and order details are correct.

When will I receive my order?

Since each Irononi piece is custom-made specifically for you, it can take 2-7 business days for production. Delivery can take 7-10 business days, depending on your location. Delays may also occur due to customs processing. We prioritize quality craftsmanship over speed and guarantee you'll be satisfied with your unique piece.

Do I get a tracking number?

Yes! As soon as your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

My tracking number isn't showing any updates. What's going on?

Don't worry! Tracking information doesn't appear instantly. Once your package leaves our production facility, it takes 24-48 hours for the shipping carrier to scan and upload tracking details to their system.

If your tracking still isn't updating, here are the most common reasons:

  • Your package is in transit to the carrier's distribution center
  • The carrier's system hasn't been updated yet (this can take 1-2 days)
  • Your package is moving between sorting facilities without scans

If you're unable to get any tracking information after 10 business days, please use our contact us form and we'll investigate immediately.

Important: Once the carrier marks your package as "delivered," we're unable to offer refunds or replacements, as the package has officially left our control and been confirmed as delivered by the shipping company. If tracking shows delivery but you can't locate your package, we recommend checking these places within 24-48 hours:

  • With neighbors or building management
  • Around your delivery location (porches, side doors, mailrooms)
  • Your local post office or carrier facility

If you suspect your order is genuinely lost in transit (not showing any movement for an extended period), please use our contact form to reach out to us so we can help investigate. We're here to support you through any shipping issues.

I am missing an item(s) from my order! 

If you ordered more than one item, they may have been sent separately due to production schedules. Don't worry, you'll receive them soon.

If an item is missing, please use our contact form and provide us with your order number, the missing item's product title, and photos of the package showing the shipping label.

Please be advised that if you cannot provide photos of the package showing the shipping label, we will not be able to process your request.

According to my tracking number, the order has been delivered. But I haven't received anything!

Here's what you can do:

First, check with your neighbors. Your package may have been delivered to them during your absence.

Second, check your local post office. Most customers in this situation have found their package either with neighbors or at the local post office. All domestic delivery issues become the responsibility of the local postal service once the package is shipped.

Another possibility is that an incorrect or incomplete shipping address was entered during checkout. Our team will NOT be held responsible for packages sent to the wrong address due to incorrect information submitted during the ordering process.

My tracking number shows a "failed" delivery status. What should I do?

Your order was attempted for delivery but failed.

This may be due to one of the following reasons:

  • Item refused by the addressee
  • Incomplete or incorrect address
  • In some countries, clients must claim their package at the local post office. If not claimed, the item will be returned to our warehouse
  • You were absent during delivery time
  • Local regulations or customs policies

If you haven't received your package, please check with your local post office as soon as possible, as some carriers have collection deadlines. Otherwise, the package will be returned to our warehouse.

If the package returns to us, we can offer you two options:

  • Partial refund
  • Resend the package with additional shipping charges

Customs fees/VAT fees

Custom fees encountered during international import are not our responsibility. The buyer is responsible for the full cost of the order if the shipment is denied due to refusal to pay VAT/customs fees.

International orders may be subject to customs duties and taxes, which are levied once the package reaches your country. These additional charges are the customer's responsibility and are not included in the item price or shipping cost.

For any questions about shipping, please feel free to contact us. We're here to help!